When picking up a ticket at Will Call you must show a valid photo ID and if applicable the credit card used to purchase the tickets. We are not able to print will call tickets until the Box Office opens approximately an hour before the doors open. Unfortunately, our office is unable to provide you any information regarding “Lists”. A list often doesn’t show up until the promoter or event coordinator arrives on site. You can always contact the person or company who put you on the list to verify.

No group sales are available for our events unless otherwise noted in the specific event info on the Calendar page.

Yes, we have accessible seating and restrooms. When ordering accessible tickets, it is important to indicate to Ticketmaster that you require accessible seating so that we can properly seat you. Accessible seating is located in the rear of the Orchestra Level of The Orpheum Theatre and is reserved exclusively for patrons with accessible needs and a single companion. If you need accessible seating and don’t have a designated accessible ticket, please go directly to the Box Office upon arrival and ask a staff member to help you.

GA means General Admission. We don’t have many GA shows. When we do, there are sequential numbers printed on the tickets. Ignore them, they’re not seat numbers. GA always means first come, first served. Reserved means that you have an assigned seat.

Our seating is even & odd, meaning that seats go 2, 4, 6 or 1, 3, 5 etc. There is an exception, though: in the Balcony, there is a section that runs sequentially 201 to 213. So if you have Orchestra Row G seats 04 & 06, there will not be a stranger sitting between you & your date, I promise.

If you have a question or need assistance during an event please find our Guest Services located in the Lobby of The Orpheum Theatre, it is located to the right of the main entrance just when you walk into the Theatre.

If you need to contact us prior to or after an event you can contact our office by phone at +1 (877) 677-4386.

All lost and found items are taken to Guest Services during events. During an event, guests should visit Guest Services to inquire about lost items. After an event please contact our Management Office with a description of the item, the event and date the item was lost, and provide your contact information. The Orpheum Theatre assumes no responsibility for items lost at events.

We welcome all comments and suggestions. Please feel free to contact us.

Unless it’s a GA show, there’s no need to get here before the posted “doors time”. If it is a GA show, please check the Calendar page to see if there is info on when you can start lining up.

The Orpheum Theatre does not have access to or provide any VIP Passes or Lists, these always need to be arranged through the artist management and/or promoter.

The Orpheum Theatre as a venue does not prohibit these devices, but the artists performing here often request that we not let people bring them in, so we recommend you leave them at home. The Theatre staff does not know ahead of time if these devices will be permitted, as we often find out from the tour manager shortly before doors open. If we do get this info early, we’ll post it on this website on the Calendar page. Otherwise, you may ask staff at the door upon arrival prior to entering the Theatre. If cameras are prohibited, there will be signs posted at the main entrance.

Smoking is not permitted in the Theatre at any time. However, for most events, we provide a designated smoking area located in the Alley just outside the rear exit doors of the Theatre. You will need your ticket for re-entry into the Theatre.

The Orpheum Theatre contracts most of our vendors including but not limited to Security, Janitorial, Bartenders, and Technical staff, so all resumes must be submitted directly with them.

Items not allowed into The Orpheum Theatre include but are not limited to:

• Outside Food Or Beverage
• Alcohol and Drugs
• Chewing Gum
• Large amounts of CDs and Tee Shirts (More than 3)
• Glass Bottles, Metal Cans, etc.
• Fireworks, slingshots, laser pointers, flashlights, confetti, etc.
• Professional camera equipment, tripods, etc. (with the exception of properly credentialed individuals)
• Weapons, explosives, pepper spray, tear gas, etc.
• Pocket knives or blades of any size or style.
• No Animals (with the exception of service animals)
• Water guns, toy replica weapons, squirt bottles, soap bubbles, etc.
• Noise-making devices, i.e. horns, cowbells, whistles (LAMC Sec. 41.57.)
• Beach balls, Frisbees, balloons, brooms, skateboards, rollerblades, skates, etc.
• Any other item deemed inappropriate by The Orpheum Theatre Management.

To provide a safer environment for fans and consequently also expedite quicker entry into the venue, we recommend small size bags, purses, and clutches only.

For all events at The Orpheum Theatre, bags, purses, and clutches can be NO LARGER than 5 in. tall x 9 in. long x 2 in. wide, to be permitted and are subject to manual inspection – this includes clear bags. All other purses/bags will not be allowed into the venue. Backpacks of any size are not permitted. 

The Orpheum Theatre does not offer a bag check.

Special Accommodations

Guests who require a Diaper Bag or purse/bag for Medical Items, such as prescription medication, breast pumps, and other special medical equipment, are permitted to bring a bag no larger than 12 in. x 12 in. x 12 in. These medical and diaper bags must undergo additional screening and inspection. 

The Orpheum Theatre reserves the right to amend or make changes to this policy at any time.

For questions, please email info@laorpheum.com.

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